餐饮部Food and Beverage-西餐服务员Western Restaurant waitress
A. Working Procedures 工作程序
Greet the guest
Ask about reservation information
Lead the guest to the table
Take the order
Serve the dishes
Get the bill paid
B. Basic Vocabulary 基础词汇
C. Situational Conversations 情景对话
Taking Orders 点餐
(W: Waitress; G, G1, G2: Guests)
W: Good evening, Sir. Do you have a reservation?
G: Yes, for two people in the name of Liang.
W: Ah, yes. Would you follow me, please?
G: Thank you.
W: This way, please. ……
W: Are you ready to order now, Ma’am?
G1: Yes. I’d like the sole.
G2: I’ll have a T-bone steak, please.
W: How would you like you steak?
G2: Rare, please.
W: What vegetables would you like?
G1: I’ll have the fresh peas with my sole.
W: Will there be anything else?
G2: No, I think that’s all, thanks.
Breakfast 早餐服务
(W: Waitress; G: Guest)
W: Good morning, Ma’am. Would you care to order from the menu?
G: Yes.
W: What kind of breakfast would you like?
G: I want an English-style breakfast, please.
W: Would you like porridge or corn flakes?
G: Sunny-side up.
W: And would you like your fried eggs with bacon, sausages or ham?
G: Bacon, please.
W: Would you like tea or coffee?
G: Coffee.
W: All right, Ma’am.
Notes 难点注释
(1) sunny-side up 单煎一面的蛋
(2) 不同风味的菜点
English-style breakfast 英式早餐
Chinese breakfast 中式早餐
Continental breakfast 欧式早餐
American breakfast 美式早餐
buffet service 自助餐
plate service 各客分餐
cart service 客前分餐
（3）西餐的摆台视屏
D. Listen and write down the useful expressions 听写常用句
型
E. Culture Tips 文化小贴士
吃西餐时常犯的五种错误
F. Role Play 角色扮演
Exercises 练习
1. Sentence Practice
Listen, repeat and translate.
(1) May I take your order now?
(2) What would you like for your dessert?
(3) I’d like my steak well done.
(4) Please have a look at the menu. I’ll be right back.
(5) What would you like to drink?
2. Listening Comprehension
3. Reading Comprehension
“Cool” is a word with many meanings. Its old meaning is used to express a temperature that is a little bit cold. As the world has changed, the word has had many different meanings. “Cool” can be used to express feelings of interest in almost anything.
When you see a famous car in the street, maybe you will say, “It’s cool.” You may think, “He’s so cool,” when you see your favorite footballer. We all maximize the meaning of “cool”. You can use it instead of many words such as “new” or “surprising”. Here’s an interesting story we can use to show the way the word is used. A teacher asked her students to write about the waterfall (瀑布) they had visited. On one student’s paper was just the one sentence, “It’s so cool.” Maybe he thought it was the best way to show what he saw and felt.
But the story also shows a scarcity of words. Without “cool”, some people have no words to show the same meaning. So it is quite important to keep some credibility. Can you think of many other words that make your life as colorful as the word “cool”? I can. And I think they are also very cool.
(1) We know that the word “cool” has had ______.
A. only one meaning B. no meanings
C. many different meanings D. the same meaning
(2) In the passage, the word “express” means “______.”
A. see B. show C. know D. feel
(3) If you are ______ something, you may say, “It’s cool.”
A. interested in B. angry about
C. afraid of D. unhappy with
(4) The writer takes an example to show he is ______ the way the
word is used.
A. pleased with B. strange to
C. worried about D. careful with
(5) In the passage, the writer suggests(暗示) that the word “cool”______.
A. can be used instead of many words
B. usually means something interesting
C. can make your life colorful
D. may not be as cool as it seems
4. Communicative Task
Situation: Tom Cruise (Room A101) wants to have breakfast in his room. He is calling the room service. He wants to have sandwich and coffee.
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